SOP:是Standard OperationProcedure的简写，指标准作业流程，就是将某一流程或操作的标准操作步骤和要求以统一的格式和规范描述出来，用来指导和规范现场日常作业。

　　SOP: the abbreviation of Standard OperationProcedure, which refers to the standard operation process, which is to describe the standard operation procedures and requirements of a process or operation in a unified format and specification, to guide and standardize on-site daily operation.

　　SN:是Serial Number的简写，指用来管控和判定商品的序列号，使每件商品具有唯一性和可识别性，部分软件/产品厂商用此来规避盗版行为。

　　SN: the abbreviation of Serial Number, which is used to control and determine the serial number of goods, so that each commodity has uniqueness and identifiability. Some software / product manufacturers use this to avoid piracy.

　　Lable:指标签，储配多用其体现无国标码的商品的基本信息，常粘贴在商品的商业包装外。

　　Lable: refers to the label, the storage and distribution of the goods which reflect the basic information of the goods without national standard code, often pasted in the commercial packaging of goods.

　　BI:是Business Intelligence的简写，又称为商务智能，商业智能通常被理解为将企业中现有的数据转化为知识，帮助企业做出明智的业务经营决策的工具。B2C电商通过数据仓库来存储商品、订单、交易账目等信息数据，来帮助公司各部门进行运营决策、改善的一种方式。

　　BI: the abbreviation of Business Intelligence, also known as business intelligence, business intelligence is usually understood as transforming the existing data in the enterprise into knowledge, helping enterprises to make wise business management decisions. B2C electricity providers use data warehouse to store information, data such as commodities, orders, trading accounts, etc., to help companies to make decisions and improve their operation.

　　COD:是Cash On Delivery 的简写，货到付款的支付方式。

　　COD: is the Cash On Delivery shorthand, the payment method of payment.

　　DOA:是Damage On Arrival的简写:指到货即损。是电子产品的行业内用语，指客户收到货时开箱就是坏的。

　　DOA: is the Damage On Arrival brief: it refers to the damage to the goods. It is the language in the industry of electronic products, which means that the customer is out of the box when it receives the goods.

　　SLA:Service-Level Agreement的缩写，意思是服务水平协议。服务水平协议是关于网络服务供应商和客户间的一份合同，其中定义了服务类型、服务质量和客户付款等术语。

　　The abbreviation for SLA:Service-Level Agreement means the service level protocol. The service level protocol is a contract between the network service provider and the customer, which defines the terms of the service type, the quality of service, and the customer's payment.

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